On the website, go to Systems in the left menu.Click on: AddYou will now see an activation code that is only valid for 10 minutes. Pairing the UNii On the control panel, go to “Menu”, scroll down and choose “Settings” choose “mySmartControl”.Switch on connecting to mySmartControl, to do this press the function button “On” and then connect the panel via the function button “Connect”. Enter the 6-digit code obtained in point 1.The UNii will now [...]
Search the iOS or Android app store for the mySmartControl app and install it on your smartphone.With your internet browser go to: https://www.mysmartcontrol.com/You are now on the mySmartControl website.Click on: LOGIN (right top)After logging in, you will be taken to the mySmartControl login page (https://portal.mysmartcontrol.com/).Click on: Create Account!Enter: Name, E-mail address, Password and choose your language.Click on: Register for mySmartControl!An email will be sent to you to verify and activate your account.Click on the activation [...]
With the buttons “Accept” and “Decline” you can indicate in the chat to other end users whether you are going to take action on an event (Accept) or if you are not able to take action (Decline). This way end users know among themselves who will and will not see what is going on. Incidentally, if no one (no end user) accepts the event received, a push message will be received a little later indicating [...]
I have an Android smartphone and cannot select sounds that belong to the mySmartControl app (such as the siren sound).
Check if the mySmartControl app has rights for “storage space”.
Your web browser may be trying to enter your old password for you.
I have changed my email address and now it is no longer possible to log in to the mySmartControl portal
An activation email will be sent to your new email address. Perform this activation before trying to log in again.
Your login will be blocked after 3 incorrect attempts. This block is valid for one hour. After this hour you can try again.
No, mySmartControl itself has no access to user accounts, we are not able to log into any account and / or make changes. In the beginning, an end user of the alarm system created the mySmartControl user account (perhaps together with the security installer?). The person who created the account has become the sole administrator who can log in and make adjustments . The administrator of the account is therefore fully responsible for the account.
You can adjust this yourself within your mySmartControl user account. After logging in to your account, click on the email address at the top right of the screen and scroll down until you see the option “Change payment details”. This option allows you to make the change.
No, mySmartControl only works with direct debit. If you have purchased a subscription at mySmartControl, the subscription fee will be automatically debited from your account every month.