I have a paid account. Is it also possible to receive an annual invoice?
No, mySmartControl only works with monthly invoices.
I have a paid account. How do I get the invoices?
If you are logged into your mySmartControl user account, you can download it yourself from your account. After logging in to the account, click on the email address at the top right of the screen and scroll down. You will automatically see the invoices.
I pay for mySmartControl but I would like to cancel, how do I do that?
You can simply tick the Free subscription in the portal, the payments will be stopped automatically
Which languages does mySmartControl support?
Dutch and English are supported in the app. The app adopts the language from the default setting of the phone.
Is it safe to use mySmartControl?
The connection to the cloud service is encrypted. The insurer may impose additional requirements regarding the use of an app in combination with your alarm system. Also note our disclaimer when using the app.
Does mySmartControl use port forwarding?
No. Because the alarm system connects to the cloud service, setting up port forwarding is not necessary. However, if it concerns a company network, it can happen that your IT department does not allow devices to communicate 'outside' as standard. In that case, inform the department that your alarm system must be able to exit freely via TCP port 10042.
With which alarm systems are compatible with mySmartControl?
Currently supported: the UNii and the AlphaVision ML and XL. Minimum requirements The UNii must have at least firmware version 1.0.The AlphaVision ML control panel must have at least firmware version V4.00 (released on 14-04-2016).The AlphaVision XL control panel must have at least firmware version V3.00 If the control panel has an older firmware version, it must first be flashed with the most recent firmware version. If Alphatool software is used for flashing, always use [...]
Which phones are supported?
Operating system iOS or iPadOS from version 10.Operating system Android from version 6.
I have a new phone but now mySmartControl no longer works.
The mySmartControl App cannot be restored via the cloud. Each phone is a unique user in the mySmartControl environment. The App will have to be reinstalled from the APP or Playstore. The old telephone must also be disconnected and the new one linked.
I have changed my password and it is now no longer possible to log in to the mySmartControl portal.
This could be due to your web browser cache. You can use a different web browser or clear the cache of the current web browser.