Search the iOS or Android app store for the mySmartControl app and install it on your smartphone.With your internet browser go to: https://www.mysmartcontrol.com/You are now on the mySmartControl website.Click on: LOGIN (right top)After logging in, you will be taken to the mySmartControl login page (https://portal.mysmartcontrol.com/).Click on: Create Account!Enter: Name, E-mail address, Password and choose your language.Click on: Register for mySmartControl!An email will be sent to you to verify and activate your account.Click on the activation [...]

With the buttons “Accept” and “Decline” you can indicate in the chat to other end users whether you are going to take action on an event (Accept) or if you are not able to take action (Decline). This way end users know among themselves who will and will not see what is going on. Incidentally, if no one (no end user) accepts the event received, a push message will be received a little later indicating [...]

Check if the mySmartControl app has rights for “storage space”.

Dutch and English are supported in the app. The app adopts the language from the default setting of the phone.

Operating system iOS or iPadOS from version 10.Operating system Android from version 6.

The mySmartControl App cannot be restored via the cloud. Each phone is a unique user in the mySmartControl environment. The App will have to be reinstalled from the APP or Playstore. The old telephone must also be disconnected and the new one linked.

This could be due to your web browser cache. You can use a different web browser or clear the cache of the current web browser.

This means that mySmartControl is able to connect to the network outbound, but not inbound. Please contact your installer.

You need to pair your phone again in your mySmartControl portal.