I have changed my password and it is now no longer possible to log in to the mySmartControl portal
Your web browser may be trying to enter your old password for you.
I have changed my email address and now it is no longer possible to log in to the mySmartControl portal
An activation email will be sent to your new email address. Perform this activation before trying to log in again.
I was not sure about the correct password. After a few tries I got blocked, what now?
Your login will be blocked after 3 incorrect attempts. This block is valid for one hour. After this hour you can try again.
Can mySmartControl make changes to my user account for me?
No, mySmartControl itself has no access to user accounts, we are not able to log into any account and / or make changes. In the beginning, an end user of the alarm system created the mySmartControl user account (perhaps together with the security installer?). The person who created the account has become the sole administrator who can log in and make adjustments . The administrator of the account is therefore fully responsible for the account.
Is it safe to use mySmartControl?
The connection to the cloud service is encrypted. The insurer may impose additional requirements regarding the use of an app in combination with your alarm system. Also note our disclaimer when using the app.