Support2020-10-03T10:13:34+02:00

Support

mySmartControl Support

Real time 24h – 7×7 support

mySmartControl Support

Support

Real time 24h – 7×7 support

FAQs

Most frequently asked questions

How do I connect my system to mySmartControl?2020-10-12T15:36:16+02:00
  1. On the website, go to Systems in the left menu.
    Click on: Add
    You will now see an activation code that is only valid for 10 minutes.

Pairing the UNii

  • On the control panel, go to “Menu”, scroll down and choose “Settings” choose “mySmartControl”.
  • Switch on connecting to mySmartControl, to do this press the function button “On” and then connect the panel via the function button “Connect”. Enter the 6-digit code obtained in point 1.
  • The UNii will now register with mySmartControl and will be added to your account.

Connecting an AlphaVision ML or XL

  • Go to a control panel and log into the USER MENU. In the user menu, scroll to MYSMARTCONTROL and enter this option by pressing the OK button.
  • Use the arrow buttons (down / up) to scroll to the options below:
    ACCESS. Set this option to ON and confirm by pressing the OK button.
    REGISTER. Enter the 6-digit code obtained at point 1 and confirm it by pressing the OK button.
    The panel will now register with mySmartControl and will be added to your account

How do I connect my phone to mySmartControl?2020-10-12T15:26:19+02:00
  1. Search the iOS or Android app store for the mySmartControl app and install it on your smartphone.
  2. With your internet browser go to: https://www.mysmartcontrol.com/
    You are now on the mySmartControl website.
    Click on: LOGIN (right top)
  3. After logging in, you will be taken to the mySmartControl login page (https://portal.mysmartcontrol.com/).
    Click on: Create Account!
  4. Enter: Name, E-mail address, Password and choose your language.
    Click on: Register for mySmartControl!
  5. An email will be sent to you to verify and activate your account.
    Click on the activation link you received in your e-mail (if you do not see an e-mail from mySmartControl, please also check your spam folder in your e-mail).
  6. Your account is now created and active. Go back to the login page of mySmartControl (https://portal.mysmartcontrol.com/), enter your email address and password.
    Click on: LOGIN IN YOUR ACCOUNT
  7. When you are logged in, go to Users in the left menu.
    Click on: Add
  8. If you have not yet added any users, choose Add new user in the pop-up screen. Enter a name for the user. Telephone number and e-mail address are optional. Click on: Add
  9. Select the newly added user and click on the “change” icon at the end of the line, choose Link here.
  10. Use the QR code scanner in the mySmartControl app to scan the displayed QR code. Your smartphone will be added to your account.
What are the buttons “Accept” and “Decline” doing in the chat?2020-10-02T18:56:59+02:00

With the buttons “Accept” and “Decline” you can indicate in the chat to other end users whether you are going to take action on an event (Accept) or if you are not able to take action (Decline).

This way end users know among themselves who will and will not see what is going on. Incidentally, if no one (no end user) accepts the event received, a push message will be received a little later indicating that no one has responded (In chat: No response to alarm / in Events: Chat timeout).

I have an Android smartphone and cannot select sounds that belong to the mySmartControl app (such as the siren sound).2020-10-02T18:54:13+02:00

Check if the mySmartControl app has rights for “storage space”.

I have changed my password and it is now no longer possible to log in to the mySmartControl portal2020-10-02T18:13:51+02:00

Your web browser may be trying to enter your old password for you.

I have changed my email address and now it is no longer possible to log in to the mySmartControl portal2020-10-02T18:13:54+02:00

An activation email will be sent to your new email address. Perform this activation before trying to log in again.