No. Because the alarm system connects to the cloud service, setting up port forwarding is not necessary. However, if it concerns a company network, it can happen that your IT department does not allow devices to communicate 'outside' as standard. In that case, inform the department that your alarm system must be able to exit freely via TCP port 10042.
Currently supported: the UNii and the AlphaVision ML and XL. Minimum requirements The UNii must have at least firmware version 1.0.The AlphaVision ML control panel must have at least firmware version V4.00 (released on 14-04-2016).The AlphaVision XL control panel must have at least firmware version V3.00 If the control panel has an older firmware version, it must first be flashed with the most recent firmware version. If Alphatool software is used for flashing, always use [...]
Operating system iOS or iPadOS from version 10.Operating system Android from version 6.
The mySmartControl App cannot be restored via the cloud. Each phone is a unique user in the mySmartControl environment. The App will have to be reinstalled from the APP or Playstore. The old telephone must also be disconnected and the new one linked.
This could be due to your web browser cache. You can use a different web browser or clear the cache of the current web browser.
This means that mySmartControl is able to connect to the network outbound, but not inbound. Please contact your installer.
The cancellation period is 1 month.
You need to pair your phone again in your mySmartControl portal.
You can use mySmartControl free of charge with 5 users. This includes switching on and off, receiving push messages and, for example, using the chat function. We ask a small fee if the use deviates. So if you have multiple locations, more than 5 users or, for example, the wish to receive mail from all activations and deactivations, you can use a Freemium or Premium package. Ask your installer about the options. In short, the [...]