Will there be new functionalities with the new app?
The app is prepared for new functionalities; these will be implemented at a later stage.
Which iOS and Android versions are supported?
The mySmartControl app is supported from iOS 12 and Android 10.
Until when will the old app be supported?
By mid-2025, it may be that the app is not yet available to you. Only after the new app is fully rolled out will the current app no longer be technically supported.
Where can I go for questions about the app?
You can send an email to .
Can I go back to the old app?
No, that is not possible.
How do I connect my system to mySmartControl?
On the website, go to Systems in the left menu.Click on: AddYou will now see an activation code that is only valid for 10 minutes. Pairing the UNii On the control panel, go to “Menu”, scroll down and choose “Settings” choose “mySmartControl”.Switch on connecting to mySmartControl, to do this press the function button “On” and then connect the panel via the function button “Connect”. Enter the 6-digit code obtained in point 1.The UNii will now [...]
How do I connect my phone to mySmartControl?
Search the iOS or Android app store for the mySmartControl app and install it on your smartphone.With your internet browser go to: https://www.mysmartcontrol.com/You are now on the mySmartControl website.Click on: LOGIN (right top)After logging in, you will be taken to the mySmartControl login page (https://portal.mysmartcontrol.com/).Click on: Create Account!Enter: Name, E-mail address, Password and choose your language.Click on: Register for mySmartControl!An email will be sent to you to verify and activate your account.Click on the activation [...]
What are the buttons “Accept” and “Decline” doing in the chat?
With the buttons “Accept” and “Decline” you can indicate in the chat to other end users whether you are going to take action on an event (Accept) or if you are not able to take action (Decline). This way end users know among themselves who will and will not see what is going on. Incidentally, if no one (no end user) accepts the event received, a push message will be received a little later indicating [...]
I have an Android smartphone and cannot select sounds that belong to the mySmartControl app (such as the siren sound).
Check if the mySmartControl app has rights for “storage space”.
I have changed my password and it is now no longer possible to log in to the mySmartControl portal
Your web browser may be trying to enter your old password for you.