I have changed my email address and now it is no longer possible to log in to the mySmartControl portal
An activation email will be sent to your new email address. Perform this activation before trying to log in again.
I was not sure about the correct password. After a few tries I got blocked, what now?
Your login will be blocked after 3 incorrect attempts. This block is valid for one hour. After this hour you can try again.
Can mySmartControl make changes to my user account for me?
No, mySmartControl itself has no access to user accounts, we are not able to log into any account and / or make changes. In the beginning, an end user of the alarm system created the mySmartControl user account (perhaps together with the security installer?). The person who created the account has become the sole administrator who can log in and make adjustments . The administrator of the account is therefore fully responsible for the account.
I have a paid account. How can I transfer my subscription to another bank account
You can adjust this yourself within your mySmartControl user account. After logging in to your account, click on the email address at the top right of the screen and scroll down until you see the option “Change payment details”. This option allows you to make the change.
Do I have to manually transfer the subscription fee every month?
No, mySmartControl only works with direct debit. If you have purchased a subscription at mySmartControl, the subscription fee will be automatically debited from your account every month.
I have a paid account. Is it also possible to receive an annual invoice?
No, mySmartControl only works with monthly invoices.
I have a paid account. How do I get the invoices?
If you are logged into your mySmartControl user account, you can download it yourself from your account. After logging in to the account, click on the email address at the top right of the screen and scroll down. You will automatically see the invoices.
I pay for mySmartControl but I would like to cancel, how do I do that?
You can simply tick the Free subscription in the portal, the payments will be stopped automatically
Which languages does mySmartControl support?
Dutch and English are supported in the app. The app adopts the language from the default setting of the phone.
Is it safe to use mySmartControl?
The connection to the cloud service is encrypted. The insurer may impose additional requirements regarding the use of an app in combination with your alarm system. Also note our disclaimer when using the app.